Your information matters

Effective Date: January 2, 2026

Last Updated: January 2, 2026

CELT Services LLC (“CELT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, request service, or communicate with us, including by text message (SMS).

1) Contact Information

CELT Services LLC

Phone: (402) 356-0056

Email: chad@celtservices.com

Website: celtservices.com

2) Information We Collect

A) Information you provide

We may collect information you submit to us, including:

• Name, phone number, email address
• Service address / job location details
• Details about your inquiry or service request (notes, photos, descriptions)
• Scheduling and service communications (calls, emails, texts, webform messages)
• Billing details necessary to invoice/collect payment (payment processing may be handled by third parties; we don’t store full card numbers)

B) Information collected automatically (website)

When you visit our website, we may automatically collect:

• IP address, device type, browser type, pages viewed, and general location (city/state)
• Cookies and similar technologies for site functionality and basic analytics

3) How We Use Your Information

We use your information to:

• Respond to inquiries and provide estimates
• Schedule, dispatch, and perform services you request
• Communicate service-related updates (appointment reminders, arrival notices, job updates, estimates, and invoices/receipts as applicable)
• Provide customer support and maintain service records
• Improve our operations and website performance
• Protect against fraud, misuse, and security threats
• Comply with legal, accounting, and tax obligations

4) How We Share Information

We do not sell your personal information.

We may share your information only when needed to run our business and provide services, such as:

• Service providers that help us operate (e.g., website hosting, payment processing, phone/SMS providers, email tools, CRM/ticketing, analytics)
• Field partners/subcontractors when necessary to complete a requested service (shared only as needed for the job)
• Legal/safety needs (to comply with law, respond to lawful requests, enforce agreements, or protect rights and safety)

Mobile/SMS Data: No sharing for marketing

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

All categories of information in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5) Messaging Terms (SMS/Text Messages)

A) Program purpose

If you opt in to receive SMS/text messages from CELT Services LLC, you consent to receive messages related to your inquiry and service requests, including (as applicable):

• Scheduling and appointment reminders
• Dispatch/arrival updates
• Estimates and service communications
• Job progress updates
• Billing, invoices, and receipt notifications

B) Message frequency

Message frequency may vary depending on your service activity.

C) Message and data rates

Message and data rates may apply depending on your mobile plan and carrier.

D) Opting out

You may opt out at any time by replying STOP to any message you receive from us. After you send STOP, you will receive a confirmation message, and we will stop sending SMS messages to your number.

E) Help and support

For assistance:

• Reply HELP to any message, or
• Contact us at (402) 356-0056 or chad@celtservices.com

F) Consent notes

Opting in to receive texts is not required to purchase services. We use SMS primarily for service communication, not unsolicited marketing.

6) Cookies & Website Analytics

We may use cookies to operate the site and understand general usage (analytics). You can control cookies through your browser settings. Disabling cookies may impact some site features.

7) Data Retention

We keep information only as long as reasonably necessary for legitimate business needs such as service history, warranty/quality control, accounting/tax requirements, and legal compliance. When no longer needed, we securely delete or anonymize it.

8) Security

We use reasonable safeguards designed to protect your information. No system can be guaranteed 100% secure, so we cannot promise absolute security.

9) Your Choices

You may:

• Request access to or correction of your contact information
• Opt out of SMS by replying STOP
• Control cookies through your browser settings

To make a request, contact chad@celtservices.com.

10) Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect information from children.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above will reflect the most recent version.